Refund policy

Fluidine S.r.l. guarantees that the Products are free from faults / defects.

The warranty will not operate with reference to those Products whose defects are due to a) damage caused during transport; b) negligent or improper use of the same; c) failure to comply with the instructions of Fluidine S.r.l. relating to the operation, maintenance and storage of the Products; d) repairs or modifications made by the Customer or by third parties without the prior written authorization of Fluidine S.r.l ..

Provided that the Customer's claim is covered by the warranty and notified under the terms of this article, Fluidine S.r.l. undertakes, at its discretion, to replace or repair each product or parts of it that present defects or flaws.

The Customer must report in writing to Fluidine S.r.l. the presence of faults or defects within five days of delivery of the Products in the case of obvious defects or faults, or within five days of discovery in the event of defects or faults hidden or not detectable by a person of care at the level of the industrial sector of reference.

The Products that are the subject of a complaint must be sent immediately to the Fluidine S.r.l. headquarters (prior agreement between Fluidine srl and the customer) or to any other place that Fluidine s.r.l. will indicate from time to time, at costs and expenses charged to the Customer, in order to allow Fluidine S.r.l. the completion of the necessary checks. The warranty does not cover damage and / or defects of the Products deriving from anomalies caused by - or connected to - parts assembled / added directly by the Customer or his successor.

Fluidine S.r.l. does not recognize any guarantee regarding the conformity of the Products with the rules and regulations of countries that do not belong or do not belong to the European Union. No other guarantee, expressed or implied, such as, by way of example, the guarantee of good operation or suitability for a specific purpose, is granted with reference to the Products.

Without prejudice to what is indicated in the previous third paragraph of this article and except in cases of willful misconduct or gross negligence, Fluidine S.r.l. will not be responsible for any damages deriving from and / connected to the defects of the Products. In any case, Fluidine S.r.l. will not be held responsible for indirect or consequential damages of any kind, such as, for example, losses deriving from the Client's inactivity or loss of earnings. In any case, the Customer's right to compensation for damages will be limited to a maximum amount equal to the value of the Products showing defects or faults.

The products of Fluidine S.r.l. are in compliance with the legislation and technical standards in force in Italy, consequently the customer assumes the responsibility to verify any possible discrepancy between the Italian rules and those of the country of destination of the products, keeping Fluidine S.r.l undamaged.